Approval of service
A signed statement of work indicates approval for all services noted. Various emails requesting approval to move to the next phase of development will be sent to the client for signature.
Refund Policy
REFUNDS ARE NOT AVAILABLE ONCE THE SIGNED STATEMENT OF WORK IS SUBMITTED.
Cancellation by the client
Regular packages with set-up fees paid in full are offered with a minimum contract of one full calendar month. If service is cancelled before thirty days and after the credit card has been processed, the client will be charged a $125 processing fee.
If client has signed up under a financed option for a project there are no refunds. Client must honor the length of the contract or pay the full buyout immediately as stated in the contract to cease monthly billing.
Monthly Plans:
After the minimum contract time is over, a platform can be cancelled by providing 30 days’ written notice and requesting a cancellation form, provided the client is not engaged in SEO or MWP monthly services. See below for more on MWP/SEO cancelations:
The contract will continue to run to the end of the monthly payment period (day of publication date + 30 days) following the payment period the cancellation notice was received.
All contracts are open-end and will have to be cancelled in writing (request cancellation form).
If the client decides to cancel a project during production or after placing a production order, we will charge all work executed up to the point of cancellation at our regular hourly rate.
Furthermore, all travel and expenses related to the cancelled project are to be paid by the client.
MWP/SEO Cancellation:
All managed website packages (MWPs) and SEO accounts require 60 days to cancel. During the 60-day cancellation period, MWP/SEO clients can expect the following wind-down process:
- Content written by A55 for SEO purposes may be removed/altered at our discretion including articles, posts, and optimized pages.
- Content that has been written on the website by A55 for SEO purposes is NOT transferable to a new website, provider, or contractor of the website owner.
- SEO content in this package is considered proprietary and it is at our sole discretion to remove the content at any time for any reason to protect our IP
- Removal of any plugins on the website that were installed to secure, maintain, and optimize the website
- Removal of the EstateVue listings plugin if applicable
- Removal of any other proprietary or trade secret software contained in the website admin panel that would expose our IP – including but not limited to form technology, lead generation technology, analytics technology, website plugins, etc.
- Any charges outstanding are to be paid in full before transferring the website
- Any charges related to the transfer of the website are the responsibility of the website owner. The website will not be released if these or other charges are outstanding as per our billing department.
Cancellation by the service provider
We reserve the right to cancel a project, production, or the network of Atomic 55 at any point in time without having to supply the client with further reasons. Refunds may apply, if a project or the Atomic 55 network is canceled in a monthly payment period where the client has already been charged; in that case the client may be eligible for a refund for the remaining days, where the service could not be provided – (monthly service charges charged – total days of the payment period where service was not provided) * daily package price = total refund.
Maintenance and service interruption
We cannot be charged by the client or other parties, nor does a refund apply for server downtime, due to server maintenance, updates, or any other causes, that could temporarily interrupt our services and the presentation of the Atomic 55 network or any of its related services and/or products.
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