A long time ago A55 recognized a gap in the industry of live chat. In [version 1.0] live chat was designed to be desktop based. The business operator was expected to sit behind a computer and wait for someone to start a conversation. The chat would then be sent to their computer screen where the agent could respond. Essentially, hog tying the agent, business owner, and support personnel directly to their desk.
In [version 2.0] companies started to build apps to solve the mobility problem. However, these apps came with their own set of inadequacies. Due to the sheer variety of mobile phone brands, and operating systems that intuitively drove the functions in our day-to-day, many of the phones would not support the apps developed by the larger live chat companies. In order to run the app to have a live chat take place, you had to have the latest technology, otherwise, the app would not work, or couldn't be installed at all. We needed a solution that was device ubiquitous, that anyone could use, without the need for a special phone or training, or to be logged in just to receive your leads.
[Enter SYNCRO] The only SMS-based framework that has been designed specifically for live chat and lead generation.
Live chat has a bad reputation
It shouldn't but it does and we know why. We've all been there before. Generally, you have a question or want some service so you think to yourself I'm going to try this little chatbot down here and see if I can get some answers. What happens 9 times out of 10 is one of the following situations:
- No answer
- A Bot answers that takes you in a bot loop of useless questions. Why do they always expect us to help their tech learn and always finish with 'Was that answer helpful?' No, generally it wasn't.
- A canned response saying they aren't accepting chats right now
- A really long wait ahead to chat with a live agent. Hopefully, as you get closer to the queue you don't get disconnected because then you repeat the process.
SYNCRO doesn't succumb to those same live chat pitfalls. We developed SYNCRO out of sheer necessity to avoid the list above. If you want to experience something really simple for staying in touch with your leads and providing excellent service then try it today. It's just one of those A-Ha! things that you do for your business.